"I personally take sales calls, support and tech calls, and actively participate in the work lives of my employees. If this is the case, I’d err on the high side. It’s not enough for the CEO and COO to be in sync; everyone else needs to understand too. The CEO should be focused on keeping enough financial fuel in the corporate tank. "What is a chief operating officer (COO)?" Do accommodate the new COO’s needs so he or she can do real work. No one expects a chief operating officer to be all knowing, so willingness to ask for advice or assistance is a critical skill for a COO. No wandering around day one. The COO may also initiate the rollout of new product lines, and may likewise be responsible for production, research and development, and marketing. From the time when we first founded the organization, Jon Schnur was the CEO, and he handled overall management, strategy, fundraising, and external partnerships. In this post I explore the ambiguity of the role of a COO (Chief Operating Officer) in a startup, and my journey to becoming one at Mattermark. lead to that first meaningful "mama" or "dada." Learn more. The chief program officer was Monique Burns, and she had responsibility for selecting, training, and coaching the new leaders. The COO reports to the CEO and is usually second-in-command within the company. For Randy Hayashi, COO at credit card processing company Payment Depot, perhaps the best way to define the responsibilities of the COO role is to view them in relation to the CEO. Like all C-suite executives, COOs should be great communicators and leaders, according to Windler.Â "Operations can be very black and white, but you need to understand the gray to be effective," she said. Make sure people know he or she is coming and greets him or her appropriately. They may even help the organization imagine better ways to remain relevant and thrive in the future. Businesses should not underestimate the value of a strong COO. This is particularly true if the COO is a new position. If you’ve hired well, you’ve got someone with complementary strengths. A COO should not be the only one responsible for the company’s success, and they need to be able to seek advice or help from others when it benefits the company to do so. The average salary range for a COO is between $187,772 and $487,658. If you're bringing a Chief Operating Officer (COO) in to work for you, be sure to align, acquire, accommodate, assimilate, and accelerate them well. And the truth is, it's not an easy question to answer, said Fahad Shoukat, COO at enterprise software startup, "A COO is the driving force behind a successful brand," said Laurie Windler, vice president of operations at, Generally speaking, the COO is the CEO's right-hand person, according to George Whittier, president of electronics manufacturer, For Randy Hayashi, COO at credit card processing company, "My role is to take the big vision of the CEO and make it actually happen," he said. What is a COO? Cooing – This is the baby’s first sound production besides crying, usually occurring between six to eight weeks of age. Others are there to fill operational gaps. Some, like Ajay Banga at Mastercard, are brought in as CEO-in-waiting. The First Things a New Leader Should Do to Build Trust Published on September 19, 2013 September 19, 2013 • 919 Likes • 188 Comments Most successful business professionals got to where they are not only because of their hard work but also because of their relationships. "A COO is the driving force behind a successful brand," said Laurie Windler, vice president of operations at Camp Bow Wow. The average pay for a COO is $301,102 a year and $145 an hour in the United States. Aspiring COOs should focus on getting the right experience rather than pursuing the right education. The COO meaning is Chief Operations Officer. Don’t underestimate the importance of those early meetings: interviews, negotiations and due diligence. A new leader brings new ideas. "[COOs] are always on the lookout for opportunities to systemize and simplify the brand.". Getting off on the right foot isn’t just a clichéd expression. This is the second-in-command to the CEO. A Certificate of Origin Declaration of Origin (often abbreviated to C/O or CO or DOO) is a document widely used in international trade transactions which attests that the product listed therein has met certain criteria to be considered as originating in a particular country. The chief operating officer (COO) is a senior executive tasked with overseeing the day-to-day administrative and operational functions of a business. "They must be flexible and amendable to the CEO â¦ They must be good decision-makers and possess good leadership skills," said Sanchez. "I am more skilled in the nuts and bolts, and I am able to leave creative up to him, which eases my stress level. The average salary for a Chief Operating Officer (COO) is $144,175.