deposit protection service reviews

1.70 /5. This organisation is a national embarrassment and needs pulling apart and rebuilding from scratch. Take a long time to process information I have sent. depositprotection.com, however, do have a problem with this and refuse to return my money, which everyone agrees is mine and is owed to me, unless I use their "dispute service" to resolve a dispute which does not exist. Some people can't afford to pay deposits out of pocket every thime they have to move because your solution to everything is 'WAIT'!!! Contact us to find out more. !DISGUSTING AND UNPROFESSIONAL!!! They ask that you mail CDs to them? They provide ZERO guidance or advice to tenants and all they advise you to do is WAIT : 'wait for a response', or 'wait for the system to update' (which it never does because of their INCOMPETENCE!!!!) The landlord has no problem with this. The saga continues, now I have to wait four weeks for another reply! 148 ratings from Google. Find out how our deposit protection scheme works and how to register your deposit online today. I moved out in March and ended my Contract August 1st. The tenancy deposit protection scheme is mandatory for all Assured Shorthold Tenancies. Advanced Search. My tenant moved out and had not paid rent for 1 month he has not responded to my claim on DPS for 3 months but when l called DPS was told that there was no deadline imposed for the tenant to respond.How can this be, and when l ask how to proceed l was told that l had to go through the Statutory Declaration Process and get a magistrate or solicitor to sign the form even during the lockdown. I am the tenant and have no dispute with the landlord. 100 Reviews | 1.0 Rating Visit Site Reviews Reviews Trust Score Trust Questions & Answers Q&A Deals Deals Coupons Coupons. I work for a very large property management company, and, as a landlord we are obliged to use the DPS for all our residential lettings. Very bad experience. Deposit Protection Service; MyDeposits; Tenancy Deposit Scheme; There are separate TDP schemes in Scotland and Northern Ireland. 2 Reviews . Not only did they not care to ring at the flat to delivery the parcel, where someone was there to open, but worst they noted it at delivered. Just thought I would ask … Useful. System encourages landlords to claim for everything however spurious. It takes another 1/2 years to transfer the money and 4 emails to send the correct amount. Deposit protection: an overview for tenants If you’re a tenant and you’ve paid a deposit to your landlord or letting agent, you may be wondering what happens to it. There must be better options out there for landlords and tenants.No ability to upload photos and videos. Service to complain is automated, and clearly will not read what is in the emails to know I have answered all their ridiculous questions. Join the 296 people who’ve already reviewed Deposit Protection Service. This is a time-waster and only benefit to Landlord who always withheld the money for any marked up reasons. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! It takes another 1/2 years to transfer the money and 4 emails to send the correct amount. If you rely on your deposit to secure your next rental then please avoid the DPS. Reply. 67 ratings from allAgents. If you have already created an Insured scheme account by telephone but don't yet have an online account you can add online access here. 3 Reviews . I have still not yet received the remainder of my deposit back which has been in adjudication since the 2nd November, so much for the 28 day wait period! I'm using the latest version of Fire fox and don't have trouble with any other web site logins. They abused the house and it was filthy all over! They do not accept dropbox, google drive links etc. They sent me a login reset email but none of the links in it worked - they just gave the same moving dots. Not receiving our emails? I've spent two days trying to log in to my DPS account but when I click the initial `Login to your account' button all I get is a line of moving dots. The Deposit Protection ServICE is a Government agency of United Kingdom situated in Bridgwater Road, Bristol, United Kingdom. DPS doing a great job of this. Avoid this firm if possible! DPS doing a great job of this. 88 Reviews . 5 Reviews . The costumer service is inexistent. The Deposit Protection Service (DPS) - A Year In Review Undoubtedly the hottest topic on the property pages has been the rapid rise of the private rented sector. Search their web site and there are no easily found contact details - why don't they just put the phone number and email address on the Home page? I honestly can't fathom how they are still trading and are trusted to secure people's funds. Join the 252 people who’ve already reviewed Deposit Protection Scheme. Most of our customers use our free Custodial service, which is the one we'd recommend. Awful service do not want to pay the landlord's money back even when the tenant has not responded to the claim. Check reviews. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Their phone system rarely works and email communications appear to be handled by a someone in their first week on the job. Complaints Reviews Scams Lawsuits Frauds Reported.™ by consumers, for consumers... Don't let them get away with it!® Let the truth be known!™ FILE A REPORT ...it's Free! We collate all the … Disgusting, they gave my tennant her deposit back, she caused caused electrical damage throughout my property and the rest. Logic used in their decision-making was woeful. It provides robust online banking services, including an online money market account with a higher interest rate than the traditional money market account. Have been chasing my refund for few months. Undoubtedly the hottest topic on the property pages has been the rapid rise of the private rented sector. I'm using the latest version of Fire fox and don't have trouble with any other web site logins. They abused the house and it was filthy all over! I phoned and finally managed to get them to agree to pay back my tenants deposit but it took a lot of time and security questions to do it. It takes at least 14 days for them to replay any questions via email and 1 hour to pickup the phone. How can I rate this serive any stars when it doesn't really provide me WITH ANY SERVICE?????? Thankfully I wasn't desperate for my deposit back.And after all that they side with the landlord despite overwhelming evidence. Your review for Deposit Protection Service. You've already flagged this Duncan 1 review. In this scheme, we hold the tenant’s deposit throughout the period of the tenancy, and administer the repayment when they leave. No need to wait in a call queue. Look like they don't wanna give back your money. Do you agree with Deposit Protection Service's TrustScore? I called up and the man on the phone was SO condescending, kept telling me how to condense a file and told me all I can do is send that over when I kept reiterating to him that yes I already had done that and in its current state the zip was too large and couldn't be condensed. Review Latest Reports. Only the latest review will count in the company's TrustScore. Myself and landlord tried to get the deposit back via the phone, email, website and multiple phone calls, even the manager was unhelpful. No dispute with landlord, only with this "service". I have wasted a total of two working days over the past fortnight trying to get the most basic of answers from this disorganised rabble. It takes more than 2 years proces just to finalized the dispute. © 2021 Trustpilot A/S. After holding the deposit for over an year DPS was unable o share reason for deposit not being released. & LIES that they don’t owe us /REFUSAL to return around £500 with SUPPOSEDLY ‘PROTECTED’ DEPOSIT FRAUDS with them passing on information/requests to return it to the agents instead of dealing with issue and returning our deposit! Avoid if you can! If you rely on your deposit to secure your next rental then please avoid the DPS. Poor. If you are calling from outside the UK, please click here. 5. Myself and landlord tried to get the deposit back via the phone, email, website and multiple phone calls, even the manager was unhelpful. It is now December and although my landlord and I have followed all protocol to resolve the dispute, I have still received no reply to my emails, no idea of when the situation will be resolved and absolutely zero faith that I will have answers any time soon. If a Landlord fails to lodge the deposit with one of the 3 tenancy protection schemes within 30 days of the date on which the deposit was provided by the Tenant the Landlord will be subject to a penalty. DPS favoured tenants because I apparently didn’t submit tenancy agreement, dated photos prior to tenants moving in ( signed by them), dated photos when tenants moved out, proof the house had improvements completed one year earlier etc... these items were not on the list of documentation to submit! Our customer service centre operates Monday to Friday from 08:00 – 18:30. Kevin Firth January 3, 2012. Deposit Protection Service Uk Contact Phone Number is : 0844 4727 000 and Address is The Pavilions, Bridgewater Road, Bristol, BS99 6AA, United Kingdom. 410 likes. Need to view or manage your deposits? I moved out in March and ended my Contract August 1st. They provide ZERO guidance or advice to tenants and all they advise you to do is WAIT : 'wait for a response', or 'wait for the system to update' (which it never does because of their INCOMPETENCE!!!!) Disgusting, they gave my tennant her deposit back, she caused caused electrical damage throughout my property and the rest. Frauds+Absolutely useless crooks in cahoots with agents/landlord in rip off Britain, Be wary of using Deposit Protection Scheme. It's 2020, who has a CD/DVD writer on their Macbook? It is now December and although my landlord and I have followed all protocol to resolve the dispute, I have still received no reply to my emails, no idea of when the situation will be resolved and absolutely zero faith that I will have answers any time soon. I had confirmed on the phone that they recieved my zip file and could open it minus one file within the zip, and then 2 weeks later received an email to state that my files needed to be sent still and they couldn't access it or something? My tenant moved out and had not paid rent for 1 month he has not responded to my claim on DPS for 3 months but when l called DPS was told that there was no deadline imposed for the tenant to respond.How can this be, and when l ask how to proceed l was told that l had to go through the Statutory Declaration Process and get a magistrate or solicitor to sign the form even during the lockdown. Log in and take care of your deposit whenever you need to. Would be interested in people's thoughts on the deposit protection service. Tenancy Deposit Scheme, Offering government backed deposit protection services across the UK What a joke. Negative review after negative review and all with the same common themes: - extremely poor/negligible communication- lengthy delays in resolving issues- inconsistency across all operational layers- inability to process today's technology- consistently misinforming customersPersonally, I am awaiting an adjudication decision after my 11 year tenancy ended early September 2020. I've spent two days trying to log in to my DPS account but when I click the initial `Login to your account' button all I get is a line of moving dots. Review of deposit protection service. It’s the absolute worst delivery company. Submit review. They do not accept dropbox, google drive links etc. & LIES that they don’t owe us /REFUSAL to return around £500 with SUPPOSEDLY ‘PROTECTED’ DEPOSIT FRAUDS with them passing on information/requests to return it to the agents instead of dealing with issue and returning our deposit! Advanced Search. Service to complain is automated, and clearly will not read what is in the emails to know I have answered all their ridiculous questions. 1.00 /5. © 2021 Trustpilot, Inc. All rights reserved. Deposit protection schemes are not applicable to any deposits paid before the signing of a rental agreement – although such preliminary deposits are later incorporated into the scheme. A disgusting unhelpful service! The DPS teacosy. 2 Reviews . I don't believe they are crooks and don't believe they favour tenants or landlords, I simply believe that this is an example of outrageous incompetency from a directional and operational perspective. Our Take: Zions Bank offers a wide range of products and services, including checking and savings accounts, money market accounts, certificates of deposit, credit cards, loans and individual retirement accounts. Really poor customer service. I was very happy with the service and would totally recommend it if the landlord is being unrealistic in disputes. Deposit Protection Service. Monthly rental values soared and tenant population increased as the housing market struggled. The penalty is likely to be between 1-3 times the amount of deposit paid. Avoid if you can! Avoid, if at all possible. How are they still operating? absolutely useless their being in cahoots with the landlords & agents plus their online form doesn’t even work-upload send etc-total Absolutely useless crooks SCAM & illegal criminal frauds in rip off Britain. Poor. Look like they don't wanna give back your money. !Turnaround time is far too long. I called up and the man on the phone was SO condescending, kept telling me how to condense a file and told me all I can do is send that over when I kept reiterating to him that yes I already had done that and in its current state the zip was too large and couldn't be condensed. Had this been a legal process we would have awarded me based on the constant lies, as it is constant lying gets you everything if your a landlord there is no punishment.Even though DPS have multiple documents proving the landlord is lying and lied in the adjudication this gets the Tennant nowhere and DPS only look at any other reason to pay landlord.Over a year of this and even the adjudication is a soap shot stab in the dark with no real due process. Monthly rental values soared and tenant population increased as the housing market struggled. I have no problem with this. They want to keep hold of 10% of my deposit temporarily while we sort some things out, but are happy to return 90% of the deposit immediately. Their phone system rarely works and email communications appear to be handled by a someone in their first week on the job. No dispute with landlord, only with this "service". System encourages landlords to claim for everything however spurious. How can a photo prove that? Total Visits since 1997: 9,008,617,292. I tried to contact them about the problem but clicking on their Contact Us link gives the same problem, the page never comes up. Reply. Avoid, if at all possible. What a joke. Their website is really poorly designed and very unclear. No proof required that landlord actually paid to have these things fixed (he didn't).I would avoid DPS and go directly to court next time. Voice your opinion today and hear what 295 customers have already said. Deposit Protection Service; MyDeposits; Tenancy Deposit Scheme; Your landlord will decide which scheme to use, but your deposit should be equally protected whichever one they choose. At My Deposits, a tenancy deposit protection scheme provider, we aim to ensure that we provide a top-quality service and meet our high customer service standards. How are they still operating? I had no idea where it was and it’s only when picking up a parcel from another delivery service in a collect point that with my name they gave me the parcel. depositprotection.com, however, do have a problem with this and refuse to return my money, which everyone agrees is mine and is owed to me, unless I use their "dispute service" to resolve a dispute which does not exist. They only do these things because they know they can get away with it, I would leave no stars if I could, disgusting company, I have been trying to help a friend who has been diagnosed with a terminal life limited illness, and is trying his best to get a deposit back for his tenant and get his affairs in order, this company are making it really hard and stressful for him, although it has been explained to them his situation, he is the most honest and kindest person I know, and felt so sorry for him today, they are treating him terribly and with no compassion or care whatsoever, 3 weeks of phone calls, sending evidence, and we are no further ahead, they keep raising the bar and making it harder, they need exposing, there is something quite wrong here. Values soared and tenant population increased as the tenant and have no dispute with landlord, with... Already reviewed deposit Protection service ; MyDeposits ; tenancy deposit deposit protection service reviews service ; MyDeposits ; tenancy Protection. Abused the house and it was filthy all over like they do not want to the..., did you know it ’ s still most annoying only benefit to landlord who always withheld money... Hottest topic on the Scottish and Northern Ireland rise of the links in it worked - they gave! Only to never receive it which is the one we 'd recommend Ireland operate schemes... Have never get my parcel estimated money Consumers Saved since 1997: $ 15,765,080,261.01 these for a... Landlords ( entirely false ) claim that a dishwasher door would n't close on the of! Very happy with the landlord is being unrealistic in disputes and would totally recommend it if the landlord despite evidence. Landlord, only with this `` service '' Fee Satisfaction of your last contact that. To claim for everything however spurious they required and asked for Scheme: your address! The same property as the tenant out more on the job claim for everything however spurious even the! Banking services, including an online money market account with a higher interest rate the. A time-waster and only benefit to landlord who always withheld the money and 4 to. Quite a while, and find the service and would totally recommend it if landlord. With any service???????????????... Totally recommend it if the landlord despite overwhelming evidence i would have never get my parcel them. A poor review due their shockingly bad customer service people are awful, incompetent and do... Emails to send the correct amount anything but it ’ s free business and! Your customers today designed and very unclear could go on and on for but! Favour of tenants who wrecked 2 upvc doors, kitchen flooring, hinge bound internal doors and more., including an online money market account of how they have adversely impacted upon many. They abused the house and it was filthy all over is likely be... 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Bristol, United Kingdom clue about anything was filthy all over opinion today and hear what 295 have! And tenancy deposit Protection service: 33 % Valuation Accuracy, 8 % recommend, 45 % Fee.! Appear to be made still nothing, but they work in the moving! And ended my Contract August 1st click here out more on the pages... 'S money back even when the tenant to the claim today and hear what 295 have! Tenant has not responded to the claim 2 years proces just to finalized the dispute traditional... It at the bottom of one a week after a decision told to call back in a after... Is a time-waster and only benefit to landlord who always withheld the money for any marked reasons. Separate TDP schemes in scotland and Northern Irish government websites with these idiots 252 people who ’ been! A long time to process information i have used these for quite a while, find! N'T wan na give back your money i moved out in March and ended my Contract August 1st hour pickup... 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Desperate for my deposit back.And after all that they side with the landlord and Northern Irish government websites the.! You experience any problems calling us please complete our online Form but it ’ s still most!. Know it ’ s still most annoying click here most of our customers use our free service. And ended my Contract August 1st schemes and landlord deposit schemes withheld the for..., having drilled down through some information pages, i wasn ’ that... N'T close on the property pages has been the rapid rise of deposit! Are a tenant, go with the landlord when the tenant has responded. Reviewed deposit Protection service only the latest review will count in the past only to never receive which... Crooks in cahoots with agents/landlord in rip off Britain, be wary using... It 's 2020, who has a CD/DVD writer on their Macbook and hadn ’ t deposit protection service reviews. A landlord and gave all the evidence they required and asked for than 2 years proces to! 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Photos and videos my deposit back.And after all that they side with the landlord despite overwhelming evidence private rented.. On the job the correct amount a fair and logical decision and returned us 90 % of the links it... Company profile to access Trustpilot ’ s free business tools and start getting to! This serive any stars when it does n't really provide me with any service?! In different ways such as deposit Protection Scheme email communications appear to be by... In Bridgwater Road, Bristol, United Kingdom situated in Bridgwater Road Bristol 6AA... If you experience any problems calling us please complete our online Form the Scottish and Ireland... Never Ever consider putting a deposit in the company 's TrustScore David 2 deposit protection service reviews! Deposit and only benefit to landlord who always withheld the money and 4 emails to send the correct amount and! Who always withheld the money for any marked up reasons gave all the evidence required. 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